Customer Support Representative - Application Support

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Business Application Support (Chat Support)

Email support (No phone call) for online customer login related issues and resolve them by using internal system within agreed SLA

Login enquiry, restore/remove/reset credentialsRegistration o Company account admin supportsBilling online enquiryOther .com login related mattersShipping AdministrationShipping Screen

Learn and understand a few internal systems in order to resolve customer issues

Redirect issues to responsible parties

Understand customer’s complaints/issues/requirements and work upon resolving them

Deal with complaints to completion with positive tone and enable satisfaction of customer

Basic reporting for enquires handled, if needed

Qualifications:

Must be graduate of any Vocational / Bachelor's Degree courseMust have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat SupportGood communication skillsMust be willing to work in BGCOpen for Project based employment contract good for 1yr RENEWABLEOpen to work on a shifting schedule

Established in 1982, Phil-Data Business Systems, Inc. has been known as a leading innovative force in the I.T. industry. With more than 30 years in the business, Phil-Data is one of the most trusted IT company in the Philippines and even the choice of the most demanding IT corporate users in the country. To date, it has forged partnership with reputable companies like DELL, HP, MICROSOFT and CISCO. Phil-Data Business Systems, Inc. is a Dell Authorized Direct Distributor and Authorized Service Provider; HP Authorized Corporate Resser, Premiere Business Partner and Authorized Systems Service Provider; Microsoft Large Account Reseller (LAR) and a Microsoft Gold Certified Partner and Cisco Systems Integrator, Network Academy Program Fullfillment Partner. Our products are globally recognized for its world-class quality. With highly acclaimed brands such as DELL, HP, MICROSOFT and CISCO together with APC, AVAYA, D-LINK, EPSON, FORTINET, IBM Lotus Notes, IMATION, OKI, SYMANTEC and VERITAS. Supported by highly qualified technical people, Phil-Data Business Systems, Inc. boasts of a team of certified engineers for Microsoft, HP, Dell and Cisco. As part of our growth effort, the company is looking for an excellence-driven individual to fill up the following vacancy: