Healthcare Account | Up to 25K | Healthcare Customer Service Specialist | Pasay

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasay	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	22000-25000 PHP / Monthly
Updated Date	2022-09-26	Valid Until	Valid for a long time

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Healthcare Chat Customer Service Representative in Pasay, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customers and medical providers’ office such as Physicians or PharmacistsConduct research to provide answers for customers to resolve their issues

What You Bring to the Role

At least 1 or more years of customer service experienceA graduate of any allied medical courses such as Psychology, Nursing, Biology and othersComfortable with decision making by assessing the situation, researching potential solutions, and making recommendationsA solution-oriented mindset to ensure happy customersYou lead by example and work with your team to contribute to the overall success of your client programComputer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you likeCompany-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursement

Your Health Matters (requirements for hired applicants)

All identified candidates need to secure a work and health permit prior to start dateCandidates should always have one valid ID and Covid-19 vaccination card available.

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.