2022-09-26
IP Location 菲律宾 174| Industry Category | Services | Position | Customer Service |
| Recruitment Department | Number Of Recruits | several | |
| Work Location | Metro Manila (NCR) Muntinlupa | Nature Of Work | Full Time |
| Gender Requirements | Male | Marriage Requirement | No marital status restrictions |
| Education Level | Junior High School | Work Experience | No work experience restrictions |
| Age Requirement | Above 18 years old | Salary Package | 17000-19000 PHP / Monthly |
| Updated Date | 2022-09-26 | Valid Until | Valid for a long time |
HGS Offers:
• Competitive Salary Package
• Paid leaves
• Rice Allowance
• Medical and Life Insurance
• 13th & 14th Month Pay
Minimum Qualifications:
• Accepting Senior High School or High School graduates with at least 1-year call center experience
• Must have at least a troubleshooting knowledge or experience
• Good to excellent verbal and written communication skills
• Ability to work in a non-scripted environment
• Proficient in MS Office and Internet browsing
• Amenable to work in shifting schedule, weekends and holidays
• Willing to work in the Alabang site
Position Summary:
• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries, and complaints.
Role Responsibilities:
• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.
HGS office:
Ground Floor Filinvest One, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 Philippines
#TeamHGS #Recruitment #HGSPhilippines #MovingonStronger #Careersph #BPO #BPOJobs
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