Get 33K Sign-On Bonus! Seasonal Human Capital Service Advisor - Muntinlupa City, NCR

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Muntinlupa	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Position Description

This position provides superior customer service to US based employees through quickly and accurately responding to questions received via phone, chat or web.

Additionally, this role provides support to employees with benefit, payroll and human capital related questions and inquiries, as well as, educates employees on the company’s self-service tools, resources and information.

Responsibilities:

Respond to employee questions and inquiries received via phone, chat and web.Identify and assess employee needs and take the appropriate action to respond.Probe for information to determine the best course of action needed to accurately and effectively respond to the employee’s question.document calls and code as appropriate for reporting purposes.Properly identify and escalate complex issues to Tier 2 partners.Respond to callers in a polite and courteous manner, projecting patience, empathy and compassion.Provide consultation to employees on where they can obtain the information on their own in the future.Diffuse upset callers through demonstrating compassion, understanding and sound judgment.Solve problems through troubleshooting and critical thinking.Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures.Complete special projects and assignments as required.

Qualifications:

College Graduate or College level.Proficient with MS Office (Word, Excel, PowerPoint, Professional email) requiredPrevious HR experience preferredExperience in US HR Operations (Tier 1/ Tier 2) is an advantage but not required.Organized with strong attention to detail.Ability to multi-task and demonstrate strong follow-up.Must be able to work night shift 

Competencies:

CommunicationCritical ThinkingProblem SolvingConsistencyCustomer ServiceFlexibilityPrioritization

Opportunity with Optum Global Solutions (Philippines) Inc. Are you ready to rev up your life? Optum Global Solutions (Philippines) Inc is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 5 company. It’s time to learn more and start doing your life’s best work. [SM]