Ticketing, Reservation and Customer Service Specialist (CEBU base)

STARLUX Airlines is searching for Ticketing, Reservation and Customer Service Specialists to join our team in CEBU. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

1. Work closely with Sales Team, Marketing Team and Airport Office to generate outstanding customer service.

2. Handle passenger reservation, ticketing and related tasks.

3. Ensure safekeeping, control and proper usage of accountable documents.

4. Ensure urgent cases are handled timely.

5. Submit weekly station reports, including ad-hoc waivers and STPC summaries.

6. Perform other tasks as assigned by the supervisor.

Qualifications

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.

2. Communication and interpersonal effectiveness.

3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.

4. Proficiency in Microsoft Office.

Preferred

1. Demonstrate skills and knowledge in GDS systems, such as Amadeus.

2. Has excellent customer service and communication skills, both verbal and written.

3. Is detail-oriented, organized, resourceful and strives for perfection.

4. Is self-motivated and capable of motivating others.

Education

Bachelor’s degree or equivalent experience.

Work Experience

2-3 years experience in the travel industry, focusing on customer service or reservation and ticketing.

Language Requirements

1. Proficiency in English

2. Conversational in Mandarin is a plus

Licenses and Certification

None.