Call Center Agent

Industry Category	Healthcare	Position	Practitioner / Medical Asst
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsIdentify and escalate issues to supervisorsProvide product and service information to customersResearch, identify, and resolve customer complaints using applicable softwareProcess forms, and applicationdocument all call information according to standard operating proceduresFollow up customer calls where necessaryUpsell products and services

Call Center Agent Qualifications and Skills

At least Senior High school graduate or equivalentProficient in relevant computer applicationsKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situation appropriately-