Customer Care Specialist

Increase the font size  Reduce the font size 2022-09-26 IP Location 菲律宾 160
Industry Category Healthcare Position Practitioner / Medical Asst
Recruitment Department Number Of Recruits several
Work Location Cebu Cebu City Nature Of Work Full Time
Gender Requirements Male Marriage Requirement No marital status restrictions
Education Level Open to all levels Work Experience No work experience restrictions
Age Requirement Above 18 years old Salary Package Negotiable
Updated Date 2022-09-26 Valid Until Long-term validity
Job Description

Key Responsibilities

Manages difficult customer situations in a cool, calm, composed, and professional manner.

Escalates valid issues to the appropriate channels with urgency, keeping self in a calm and composed state.

Develops customer relationship by providing the Best in World service.

Achieves productivity related targets, quality targets, sales targets, including sales and revenue objectives, average handling time, log in time, available time, schedule adherence, service request closures and quality measures.

Qualifications

Must have at least 1 year of Customer Service & Technical Support experience

Must have upselling & cross-selling experience

Preferably have knowledge in internet, social media and/or small business

Must have a strong desire to learn the internet and web-based technologies

Must have the ability to work well as part of a team – exhibits objectivity and is open-minded towards the ideas and views of others

Must be professional, enthusiastic, and customer service oriented

Must be amenable to work permanent night shift

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