Hotel Reservations Specialist | Customer Service Representative

• Schedules work to guarantee exact phone coverage; monitors priority of calls and changes escalated calls to assure resolution to difficulties.

• Prepares customary reviews to track workload, , response time and quality of input.

• Assists in preparing and putting into action department goals and makes recommendations to management to improve productivity

• Picks up telephone enquiries and gives critical information/ instruction to consumers.

• inspects mail, fax and internet mail to deliver client support.