Medical Virtual Front Desk (Home Based Job w/ HMO)

Industry Category	Healthcare	Position	Practitioner / Medical Asst
Recruitment Department		Number Of Recruits	several
Work Location	Bukidnon Quezon	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met. 

TASKS

Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)Obtaining medical history; Navigating through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”Verifying the healthcare insurance coverage and eligibilityProviding administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)In charge of health promotion, explaining care plans, admissions, new patient intake, and front-desk triageEstablishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providersStrict adherence and compliance with the HIPAA policy

QUALIFICATIONS

Excellent communication skills (both oral and written proficiency)Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competencesAt least 1-2 years of experience in a medical-related background or account; work experience with US medical insurance companies (United Health Group, Centene, WellCare, Anthem (Blue Cross, Blue Shield), Humana, Medicaid, Kaiser Permanente, etc.)Intermediate skills with Gsuite and/or Microsoft OfficeFamiliar with Medical TerminologiesA healthcare-related degree is (highly preferred)A professional license in nursing, health, or behavioral sciences is (highly preferred)Must have a working USB type headset (wireless and mobile phone headsets are not allowed)HIPAA Certification is a plus

SYSTEM REQUIREMENTS

PRIMARY

 Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later) Computer Memory/RAM: at least 8.00 GB Computer Operating System: at least Windows 10 Headset: Any USB type headset with a noise-canceling featureWebcam (at least 720P)

BACK-UP

Computer Processor: Core i3 – 3rd gen or later (2013 or later)Computer Memory/RAM: at least 4.00 GB-