Vice President (BPO and Insurance Experience )

Industry Category	Healthcare	Position	Pharmacy
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Position - Vice President (BPO Industry only ) 

We are looking only for Females for this Role 

Experience - More Than 10 Years 

Salary - 300 - 450k , Location - Pasay City , NO WFH

Candidate Should Have Experience in Operations & Insurance Department  only from BPO Company 

You can poach Companies like Accenture / Genpact / TP 

Currently who is working on  AVP Position - will be Shortlisted 

This Opening is very very Urgent !!! 

Keywords like - Operations, Insurance, VP AVP - all are mandatory to get this Profile a go ahead 

 Responsible for the overall direction and performance of the teams

- Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence and holding the team accountable for meeting and exceeding performance targets

- Manage the career growth and development of the Customer Support team by driving focus on Leadership

Principles :

- Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit.

- Responsible for Training employees planning, assigning, and directing work rewarding and disciplining employees resolving conflicts staffing and developing of employees, Standard Operating Procedures, high quality, and productivity within the department

- Carry out supervisory responsibilities in accordance with policies and procedures; additional responsibilities include interviewing, training, and motivating employees.

- Rewarding and disciplining employees and effective conflict resolution

- Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments

- Manage the career growth and development of the team by driving focus on Core Values. Plays a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model

Operations and Insurance Background Experience is Mandatory

- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team

- Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives

- Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization

- Works to build and maintain customer trust Solving complex customer support issues and proactively heading off negative service trends.

- Identifying and eliminating root cause barriers to accuracy, productivity, and quality Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures

- Developing and achieving performance goals and objectives in order to achieve customer support expectations

- Participates on business leadership meetings, representing customer support business unit to VP and/or SVP level management

- Develops and drives strategies and programs which improve the competitive position and profitability of the organization

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GRATITUDE JOBS”, Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients. This Is In Stark Contrast To The Left Wing Ideology Of All Consultancies Who Boast About Their Relationship With The Clients And They Believe Their Success Is Only And Only Because Of Their Clients. We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing Consultancy