Service Delivery Manager

Industry Category	Healthcare	Position	Pharmacy
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) San Juan	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

A service delivery manager is responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

 Responsibilities:

· Maintaining positive relationships with customers.

· Identifying customer needs and overseeing service delivery within the business context.

· Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

· Managing finances and budgets.

· Determining ways to reduce costs without sacrificing customer satisfaction.

· Assessing customer feedback and using your creativity to establish, improve, and refine services.

· Remaining organized and meeting deadlines.

· Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

 Requirements:

·  Bachelor's degree in a business-related field.

· Experience in customer service, leadership, and logistics may be advantageous.

· Good computer skills and the ability to use business support software.

· Strong customer service, project management, and quality control skills.

· Good resource planning skills.

· Excellent leadership and customer service skills.

· Strong teamwork skills and attention to detail.

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Founded in 1988, Shellsoft's is the premier IT software infrastructure consultant and provider in the Philippines. Engaging with top technology companies like Microsoft, Symantec, HP, NetApp, Adobe, WatchGuard, Huawei, Citrix, RSA and VMware to name a few. Shellsoft's expertise covers productivity, core infrastructure, security infrastructure, virtualization infrastructure, systems management, cloud capabilities and storage and communication solutions. Aside from providing cutting edge products, Shellsoft also services our customer's technology requirements.