Business Analytics Lead

Industry Category	Sciences	Position	Actuarial / Statistics
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Muntinlupa	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Job Description

A. Provides Analytic reports and study to the stakeholders including but not limited to. 

• Assists business units in determining reporting needs 

• Maintains databases and updates as needed 

• Analyzes current processes in order to identify the improvement opportunities, improve efficiency, quality and reduce risks 

• Analyzes trends, causes and variances and creates and distributes routine reports 

• Respond to inquiries, receive and share information with peers, functional group, staff and management within and outside departments 

• Validates monthly incentive program results

• Perform other duties which may be required by management from time to time.

B. Handling Workforce Team

• Create and maintain reports such as Capacity Planning, Schedule Interval Report, and other workforce related reports in a timely manner for the success of the center. Check for any issues and/or concerns that needed to be addressed right away.

• Create and maintain report templates that are requested by operations (daily reports used by operations, scorecards, productivity files, etc.).

• Manages a group of Workforce specialists to meet the expected performance, goals, attendance & productivity). Develops professional/high performance team

• Communicate and works with other departments for any workforce related concerns that will help improve process or minimize workloads.

• Build professional relationships with the operational leaders specifically the manager, supervisor and team leads.

• Other job-related duties if required.

Skills and Qualifications

Graduate of any 4 year courseComputer proficiency, with focus on Basic MS Excel, Google Sheet and Powerpoint (knowledge in VBA or macro is a plus).Strong mathematical, analytical, communication and interpersonal skills.Experience in handling Voice and Backoffice accounts and reports Core competency in end-to-end workforce management (forecasting, planning, scheduling, real time management and capacity planning).Can communicate effectively with all levels of management in both written and verbal.Willing to work on shifting schedule including graveyard, weekend and holidays.Ability to work in a team environment.Ability to exercise discretion on sensitive and confidential matters.Amenable on a temporary WFH setup (Permanent location is in Alabang, Muntinlupa City once we return to office)

Personiv is a trusted outsourcing provider with a 30-year track record of innovating solutions. Our goal is to provide an adaptive talent workforce to amplify team productivity. From repetitive tasks to specialized skills, Personiv productivity professionals boost efficiency and profitability for the companies we serve.MissionTo build partnerships with companies who want cost-effective solutions to improve productivity and profitability.VisionWe believe talent is the solution to all business challenges and on-demand access to talent is the ultimate competitive advantage for businesses who need the flexibility, efficiencies and scale outsourcing provides.What Makes Us, UsEfficiency - Efficiency is ultimately what we deliver to clients both in terms of the ease with which we help companies leverage our outsource services and the cost-savings they get because of it. Quality - For us, quality begins and ends with our people. We work to recruit and retain best talent so that we can deliver top-notch solutions for our clients, and our ability to consistently deliver high-quality work in both core and new lines of business. Ingenuity - One of our greatest strengths is our ability to evolve  and adapt to capitalize on new opportunities. We embrace change, explore possibilities, and never close the door on an idea or line of business without first understanding how it can impact our business and long-term vision for success. Pride - We take pride in our people and they take pride in us as a company. Ultimately, we work at the discretion of our clients, but take great satisfaction in the opportunities and environment we provide to our employees. We are passionate not only for our work but also for the culture and success of Personiv as a company. Service - One of the key differentiators for us at Personiv is our flexibility and versatility. By working with our clients, to create custom solutions for their business, we not only help them address their current challenges, but also lay the foundation for a long-term relationship. Confidence - With over 30 years of experience in the BPO space, we have an extensive history of working with our clients to help them meet the evolving needs and requirements of their business. Buukt from this rich history is the belief that we can find and deliver the specific talent companies need, regardless of industry.