PERMANENT WORK FROM HOME Senior Data Analyst

Industry Category	Sciences	Position	Actuarial / Statistics
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Master's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

Available nationwide in all 3,143 U.S. counties70 million projects started on ThumbtackMore than 4 million customers in the last 12 monthsPros earn billions on our platformMore than 8 million 5-star reviews for our stellar pros 1000+ employees and $3.2 billion valuation (June, 2021)about the GMT/Ops Analytics Team

Thumbtack’s GTM/Ops Analytics team is charged with providing actionable insights for Thumbtack’s Go-to-Market and Ops teams within the COO org (which include Sales & Success, Customer Support, Experience Operations, and Marketplace Trust & Safety). We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter, to call-level data from our outbound sales teams, to search- and transaction-level data between pros and customers from our product database. The Ops Analytics team is part of a global analytics team of more than 40 analysts.

about the Role

As a Senior Data Analyst on the Operations Analytics team, you'll empower various business leaders with the data insights they need to make decisions. You’ll work as a cross-functional partner with these business leaders to craft strategy in the lanes supporting operations including Customer Experience Operations, Product Operations, Marketplace, and Support. You’ll also work with engineering, Business Applications, and product teams to transition v1 operational processes into integrated/automated product features, always with an emphasis on improving the pro and customer experience on our platform.

Operations Analysts have the opportunity to work on company-wide efforts where product and operations overlap, such as pro/customer retention through recovery campaigns, monetization and refund policies of new product experiences, customer conversion through our in-product, project request flows, and NLP categorization of our pro and customer free-form feedback.

Key Duties and ResponsibilitiesBecome a strong partner with leaders of Thumbtack’s Operations teams to conduct in-depth quantitative analyses that guide strategic decisionsCommunicate insights from operations initiatives in company-wide forumsQuickly build technical and content expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customersMake proactive business recommendations based on detailed data analysis and a deep understanding of our business goalsBuild and maintain models, visualizations, dashboards, and data tables which provide insight into the product experiences of our pros and customersMaintain SQL queries and scripts that underpin Thumbtack’s ETL data pipelineIdentify key drivers of core business & experience outcomes through regression analyses, Machine Learning methods, clustering and other statistical techniquesMust-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

BA/BS degree, preferably in Economics, Statistics, Math, or Computer SciencePassion for using data to drive business impact in an operational environment, including running A/B experiments within operational processes Experience analyzing user experience data (both product and survey data), preferably in a technology or marketplace company Strong experience using SQL to query large datasets, proficiency with data visualization software (e.g., Tableau, Mode), and familiarity with statistics/programming languages (e.g., R, Python)Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audienceAbility to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive efficienciesNice-To-Have QualificationsMaster’s degree in Applied Economics, Statistics, Data Science or related fieldsExperience with third-party operations- and experience-related platforms (such as Qualtrics, Google Analytics, Salesforce, Gong, Intercom, etc.) Experience working with cross-functional, off-shore teams in non-US time zonesFamiliarity with analytics and processes of other operational lanes (such as support, sales & success, or trust-and-safety orgs)

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

Benefits & Perks

Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack20+ company-wide holidays including two week-long shutdownsLibraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and ManilaStipends for remote work support, home office set-up and internetSubscriptions and Employee Assistance Program for mental health and well-beingCell Phone Reimbursement, Thumbtack services (North America only)

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Who we areThumbtack connects millions of people in the US with local professionals for their projects. With almost 1,000 different services to choose from, you’ll find pretty much anyone you’re looking to hire. A contractor to remodel your kitchen. A tutor to teach you French. A dog trainer to save your furniture from puppy accidents. An officiant, florist, caterer (and every other vendor you might need) for your perfect wedding.We’ve officially opened our first global office in the Philippines in 2019 and we’ve been growing ever since. If joining one of Silicon Valley’s top tech startup companies and being part of an awesome team in the Philippines sound like a good career move for you, then come check out these job roles we’re hiring for.Our missionThumbtack helps everyone do life’s work with joy and purpose. Everything we do is guided by this mission. We hire and nurture the best talent. And we reward those who are passionate about building the destination to find the right pros to get anything done.