RTA Specialist (Real Time Analyst)-Healthcare

Industry Category	Sciences	Position	Actuarial / Statistics
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Responsibilities

Analysis – Strong Analytical skillsShould be able to handle & achieve the departmental requirementsMaintaining secrecy of dataKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsAbility to manage real time queues and skill changesCommunication between Team Locations to effectively manage the staffEnsure is able to effectively manage floor disciplineAbility to think on toes and take accurate decisions which will help in meeting the service goals

Requirements

Good knowledge of MS Excel & other MS Office ApplicationsShould have good Knowledge of Avaya CMSAbility to think strategically and work in terms of business opportunity and growthCandidate should be ready to work in a 24*7 environmentAbility to handle pressure and a natural go getterShould have minimum exposure in Call Center environment for 2 yearsWith atleast 1 year experience in Real Queue ManagementKnowledge of Scheduling should have understanding of basics in Scheduling-

Tech Mahindra is a leading provider of solutions and services to the telecommunications industry, majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc. With total revenue of USD 1,126.6 million in the year ended March 31, 2011, Tech Mahindra serves telecom service providers, equipment manufacturers, software vendors and systems integrators. Tech Mahindra solutions enable clients to maximize returns on IT investment by achieving fast time to market, reduced total cost of ownership and high customer satisfaction. Tech Mahindra achieves this through its domain and process expertise, distinctive IT skills, research and development, proven innovative delivery models and approach to off-shoring.Tech Mahindra has expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).Tech Mahindra?s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.Tech Mahindra has successfully implemented more than 15 Green Field Operations globally and has 128 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.Tech Mahindra's achievements have been recognized by various industry analysts, forums and clients winning several prestigious awards and accolades. Recently AT&T, a premier global communications company, awarded Tech Mahindra the 2011 AT&T Supplier Award? consecutively for the second year for its superior products and services, enhanced cost structures and best-in-class approaches that contributed to their overall success during the past year. This award is a recognition of Tech Mahindra?s outstanding performance and service to AT&T affiliates.Assessed at SEI-CMMi Level 5, Tech Mahindra's track record for value-delivery is supported by 38,300 professionals who provide a unique blend of culture, domain expertise and in-depth technology skill-sets. Its development centres are ISO 9001:2008 & BS7799 certified. Tech Mahindra has principal offices in the UK, United States, Germany, UAE, Egypt, Singapore, India, Thailand, Taiwan, Malaysia, Philippines, Canada & Australia. Tech Mahindra Ltd is part of the US $12.5 billion Mahindra Group, a global industrial federation of companies and one of the top 10 business houses based in India. Tech Mahindra has been involved extensively in large and complex transformation engagements and Greenfield implementations.