This position is responsible for aiding Bridal Registry and coordinating bridal store events/activities and delivering a high level of customer service by targeting customers’ lifestyles and building quality registrations and store events that result in growth and increased sales.A. REGISTRATION AND GIFT SELECTION· Guides customers through the registration process and orients, clients, on services and facilities available at Rustan’s Weddings and Beyond· Consults with customers to determine objectives, requirements, themes, and other preferences.· Conducts store-tour with the customer/s to showcase available products/gift items.· Provides consultation in item selection for the registry.· Performs selling of gift certificates as an additional gift option.· Updates customer preferences listing and coordinates the sale of an item to ensure no duplication of selected/ purchased gift items.· Identifies and communicates best sellers and key items to ensure availability of merchandise assortment.B. BRIDAL STORE EVENTS & PROMO· Supports in the planning and dissemination of ongoing bridal store events and activities.· Conducts telemarketing to existing and prospective customers for incoming company events, promotions, and activities. C. GIFT DELIVERY· Monitors gift delivery specifications and schedule to ensure accurate and timely delivery of items.· Attends gift delivery follow-up and other inquiries. D. CUSTOMER SERVICE· Responds to customer inquiries.· Handles and resolves customer issues.· Assists and accompany customers in payment of gift items and gift-wrapping section. E. GIFT RETURNS/EXCHANGE· Accommodates customers with gift items for return or exchange.· Verifies purchase and details of customer transaction/purchases.· Provides information such as policies and procedures for gift returns/exchange.· Checks stock availability of items F. COORDINATION· Coordinates directly with gift wrapping counter and receiving department regarding all gift delivery specifications (e.g. location) and schedules.· Coordinates with concierge personnel regarding Gift Certificate purchases and issuance and to Sales Associate for gift payments.· Coordinates with other branches with regard to customer and registry updates.· Reminds customers of reservations and scheduled store tours.Job Requirements· Candidate must possess at least Bachelor's/College Degree in any field.Preferably with related work experienceMust have good oral and communication skillsGood understanding of retail industry businessFresh Graduates are encouraged to apply
ABOUT USIn the Philippines, the name “RUSTAN’S” is often synonymous with retailing. In its nearly five decades of operations, RUSTAN’S, primarily through its department stores, and additionally through its formidable network of companies, has helped to define the fledging science of retailing in the Philippines and the Southeast Asian region. It boasts a standard of operational and merchandising excellence that is second to none in the world.In the Philippines, when looking for a quality product or brand, the first question inevitably asked is often, “Maybe RUSTAN’S has it?,” a subtle testimony to and recognition of the tradition of quality and excellence associated with the name of the group. OUR HISTORYThe history of RUSTAN COMMERCIAL CORPORATION, or RCC as it refers to the premier chain of upscale department stores, is the stuff that legends are made of.Established in 1951 by the husband and wife team of Bienvenido (Sr.) and Gliceria Tantoco, RUSTAN’S department store actually began as a set of goods hurriedly displayed for sale in the living room of the couple. From these unlikely beginnings, a picturesque gift shop was formed until it slowly but always elegantly became the country’s pre-eminent department store chain. It has a reputation it continues to earn with constant achievements and innovations in merchandising, sales, displays, and promotions. It has also introduced the first customer loyalty program in the retail industry – the Frequent Shoppers Plus.Also considered as the country’s most prestigious retailer, RUSTAN’S remains the exclusive address of note of many of the world’s most famous names and signatures – from Cartier to Mikimoto, Tiffany to Ermenegildo Zegna, Nina Ricci to Alfred Dunhill, Sonia Rykiel to Estee Lauder, to name a few of the stores-within-a-store concepts that it has pioneered. It has just as easily become the place to find the best products of the Philippines as well.Today, in the competitive environment of world marketing, brands and companies wishing to make inroads into the upbeat Asia Pacific market realize that RUSTAN’S is a major force and player to contend with. A place in the RUSTAN’S hearth is one of the best credentials with which to enter this booming market. And for the consumer, RUSTAN’S in the Philippines is considered the ultimate source for gift-giving as well as the only place for fashion options and accessories for the art of living.Burning like an undying flame in the hearts and minds of each officer and every member of the companies, the RUSTAN’S SPIRIT AND WORK ETHIC: OUR VISIONPursue excellence in all endeavors to fulfil the worthy aspirations of society.Master innovation and aggressively implement solutions to improve lives.Be the leader.Abide by the teaching, will and plan of God.Value integrity and the desire to contribute to the greater good of humanity.We are responsible citizens.We are committed to building a future.
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