Customer Service Manager

A Customer Service Manager, is responsible for managing the everyday tasks of the customer service department. This includes his obligation to incorporate and convey business to departmental goals over to all customer service agents and other relevant work force. Assembling information to gain appraisals of their specialization's headway and planning with upper administration to track down ways of upgrading their customer service agents among their representatives.

Responsibilities

Oversee customer service operationsDevelop strategies to ensure department’s goals are metCommunicate key challenges to the higher management and key departmentsTrain all customer service staff.Effectively communicate in both written and verbalProvide expertise in problem-solving, negotiation and quality monitoring skills.Able to exercise patience, compassion and empathyCan adapt to multicultural settingAble to develop employees’ culture and character in line with top notch customer service experienceAble to showcase time management skillsAble to use planning and organizational skills to develop customer service policies.Flexible to adapt and accept other tasks that may be outside the departments core practices.Advocate for both the consumer and the company.Able to propose, deploy and activate technologies that are pertinent to achieve the department’s goal

Job Qualifications:

Candidate must possess at least a Bachelor's/College Degree in any field4+ years experience Operations Manager or CS ManagerCollectively has 5+ years of Customer Service experience for financial accounts, preferably in Financial Institutions.Knowledgeable in CryptocurrencyCan start in October 2022Willing to work in Bonifacio Global City