SME -PHL Work from Home - NCR

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	30000-40000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Long-term validity

The SME is the primary resource for claims processors in need of support. They must be able understand best practices in claims processing and then articulate those practices clearly and concisely to the processors they support. In some circumstances the SME may be responsible for coaching, uptraining, and assisting with training.

Essential Functions/Core Responsibilities 

•Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).

•Assists in driving metrics of the team

•Monitor closure of service levels regularly.

•Ensure prompt escalations to Team Captain.

•Supervise team in the absence of the Team Captain.

•Monitor performance and quality scores of team.

•Take production calls as well as escalated calls

Candidate Profile 

High School Graduate with 1-2 years of experience in SME or related.Willing to work on a shifting scheduleAmenable to work on this locations: NCR,Calabarzon or Central LuzonSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyGood communication skills

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC