Customer Success Associate

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	15000-25000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Long-term validity

We’re looking for Customer Success specialists.

You’ll provide 1st line support to Locads customers, using our ticketing system.You handle high volumes of incoming inquiries from clients (chats and emails) within SLAs.You'll take ownership of client issues aiming to resolve within one touch. You'll escalate unresolved tickets to the appropriate internal teams.You'll identify and escalate trends in contact types to the internal operational and tech teams.Collect and provide client feedback to the customer

Your background

Experience within customer or technical support, ideally in a business to business setting.Ability to problem solve, think quick and provide customers with an excellent service.Experience with ticketing systems.Excellent written and spoken communication.