Technology Services Buyer Manager (Global)

Job Context

IWG are the global leader in the provision of serviced office facilities (www.IWG.com).

Our supply chain covers all of the worlds’ major ISPs alongside many local carriers. IWG operates as one of the worlds’ largest ISPs. providing reliable and cost-effective internet services to our clients as part of our serviced office proposition. We deploy services to 3,000 centres across more than 100 countries across the world.

Role and responsibilities

The role will lead the global review of our ISP provision globally, and the successful candidate will use their experience to drive down the cost of service whilst ensuring our global technical specifications are met. The candidate will:

• Work with IWG sales & centre staff to derive a full list of current internet service costs and supply chain information.

• Design and maintain a global inventory of services, costs and supply information

• Use their experience to negotiate the best cost / MB and drive down IWG’ cost of global supply

• Ensure that commercial terms remain flexible and contracts reflect the need to manage levels of bandwidth throughout the term

• Demonstrate strong commercial acumen

Desired skills:

Functional and Market Expertise

• Successful candidates will have demonstrable experience buying or selling bandwidth services ideally within the Telecommunications Industry

• Demonstrate a strong network of carrier / ISP contacts to support the delivery of savings on a global basis

• Familiarity with and experience of basic ISP concepts including service definitions and types, technical specifications, last mile connectivity and other components parts to the service.

• Show demonstrable experience negotiating telecoms services with a strong and current global knowledge of market price points.

Collaboration and Influencing

• The candidate will be able to demonstrate their capability and experience of negotiating service costs or buy rates in a relevant context.

Results Orientation

• Ideal candidates will have shown their willingness to be judged by their results and not by their plans. Candidates will have intellectual curiosity and also have a great “sense of urgency” and pragmatism.

Cultural fit

• Ideal candidates will have a strong customer-centric mindset, the experience of working in a multi-cultural environment, and have an appetite for fast-paced organizations.

Key Skills and Experience

• Strong knowledge of Network technologies with excellent communication and stakeholder management skills.

• Proven ability to develop strong relationships with stakeholders both internally and externally.

• Good commercial understanding of how to maximize savings whilst delivering robust customer solutions.

• Organized and analytical mindset.

• Strong educational background, BSc (Business, Engineering, Computer Science or related) required, MSc or above preferred.

• English language is a prerequisite. Further languages are an advantage.

Previous Background

• Carrier & Communications equipment purchasing or sales

• Communications/Technology consulting

Working Conditions:

Reports to: IT Commercial Director

Responsible for: Global supply of IT Services to IWG’s Global Centre Network

Experience: Network Carrier or Communications Supply chain, current or previous direct experience buying/selling IT and Internet services

Location: Flexible