CLIENT SUPPORT REPRESENTATIVE (BACK SUPPORT)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Valid for a long time

The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). 

This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.

What will you do at Insight:

• Research technical information on product requests and ensure access to procurement.

• Responsible for correct and accurate order processing.

• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.

• Research technical information on product requests and ensure access to procurement.

• Ensure special bid pricing is applied and correct cost is captured on every order before order is released.

• Ensure contract compliance

• Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed.

• Manage pricing (agreement manager, contract module) and work with vendors on special pricing.

• Assist clients with their web accounts with Insight.

• Ensure correct and accurate order fulfillment

• Responsible for RMA management, credit re-bills and collections facilitation.

• Follow-up on all open client returns in a timely manner Follow-up on all open client returns in a timely manner.

• Follow through to make sure the replacement order (if applicable) is placed and shipped.

• Positive interaction with Customer Service /Purchasing on RA/Replacements.

• Keep sales force informed of any problems and final resolution of issue.

• Provide order status for client base.

What you’ll need to join Insight

OPEN FOR FRESH GRADUATESWilling to work on a NIGHT SHIFT SCHEDULECollege Graduate / Undergraduate at least 2nd year collegeWith or without BPO experience provided with good to excellent English Communication Skills

Insight is a Fortune 500 global company that continually transforms. It’s a place of tremendous opportunity. At Insight, you have a chance to grow your career and, in doing so, enable transformation of yourself and our clients’ businesses.We provide smart, cutting-edge technology solutions for global organizations of all sizes in four Insight Intelligent Technology™ solution areas: Cloud + Data Center Transformation, Connected Workforce, Digital Innovation and Supply Chain Optimization.