Senior Fraud Representative | 20K Signing Bonus

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Muntinlupa	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	16000-20000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Valid for a long time

Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss Handle calls from retail partners/customers concerning referred credit applications Strictly adhere to all compliance, regulatory and internal business procedures Provide exceptional level of customer interaction Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics Make outbound calls/verify transactions on accounts which have been identified as suspicious Participate on various teams as necessary. 

Qualifications:

Completed at least 2nd year in College or 2-year Associate course (72 units) – 2 years Excellent English Verbal and written Communication Skills Preferably at least 6 months BPO/Call Center experience with voice and foreign account. Open for no experience/fresh graduatesWilling to work on shifting schedule, mostly at night. Has a Minimum Wired Internet Connection of 25 MBPS Amenable to work onsite in Northgate, Alabang. Amenable to work in a hybrid set-up. Amenable for fixed term contract, with possibility of absorption.

Required Competencies:

Ability and willingness to recognize, deliver on card service sales opportunities Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs. Must have knowledge on basic Computer skills.    Professional Phone etiquettes and ability to work with a Team

At Synchrony financial, we offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States. We are pioneers in the future of financing, dedicated to improving the success of every business and the quality  of every life we touch.