Customer Relations Assistant

Job description

It is primarily responsible in handling direct customer contact (inquiries/ concerns). Its office should be the central depository unit of all customer- related concerns. Administratively, the CRA should the involved in the customer concern process from receipt to resolution. It receives, analyzes, mediates, follows up, records and monitors a particular concern from start to its final resolution.

FUNCTIONS

Handles customer contact (inquiry or concern) directly from customers through the telephone, letters, personal visits, website, or survey.Motivates the dealership for its active involvement in the attainment of greater customer satisfaction through several CS activities.Gathers, analyzes and reports customer feedback (Voice of the Customer) to all departments concerned (Sales, P&S, F&A). Communicates the same to the distributor through their Customer Service Section.Acts as the direct link or facilitator between Toyota and the customer.

RESPONSIBILITIES

Administer the overall operations of the Customer Relations Office in accordance with established systems and procedures.Responsible in analyzing, monitoring and disposing customer concerns governing all concerned departments and reporting the results of the same to both, TMP and dealer management.Acts as a direct link or facilitator between Toyota and Customer.

QUALIFICATIONS

Preferably with a relevant college degreeWith excellent written and oral communication skillsWith excellent customer service skillsComputer LiterateCustomer service experience from reputable car dealership is an advantage

Toyota Bacoor Cavite, Inc. was established on January 21, 2015 as a franchised dealer of automobile products and services distributed by Toyota Motor Philippines Corporation. The Company's vision is to be the best Toyota dealer in the country in terms of customer service and operational efficiency and to be known as the center of excellence in various aspects of automobile dealership operations.  In line with its vision of operational efficiency and best-in-class customer service, the company has invested heavily in facilities and equipment that will put the Company at the leading edge of the industry. This includes energy efficient air conditioning (inverter technology), lighting (LEDs) and computer equipment (CPU of 350W vs 300W for traditional computers). The Company will also be the first to install a centralize lubricant (oil) supply system that improves operational efficiency in oil change operations (faster oil changes), lowers customer bills (we can supply oil exactly as needed vs. selling per liter bottles), while also improving the Company's margins (cheaper oil by bulk vs per liter) and impact to the environment (less packaging materials).  We are confident that the vision and commitment for excellence and customer service, coupled with practical experience from the team will allow Toyota Bacoor to fully execute on its vision in a very short amount of time.