Client Order Specialist

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	25000-30000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Long-term validity

BASIC FUNCTION

As a Client Order Specialist, you will facilitate the creation of accounts, contracts and invoices across all Notified Digital Media products. The job will require product and software expertise as you act as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams. Additionally, you will be responsible for delivering excellent customer service while resolving client billing inquiries in an accurate and timely manner. The Client Order Specialist enhances the customer experience through owning billing query resolution, order review, and client implementation.

Position Duties

In managing and administering the Order process, the Client Order Specialist should:

Be accountable for adhering to Business Controls and SLAs;Be responsible for ensuring that approvals are in place;Confirm all documentation is in order before sending for countersignature;Obtain information required to process orders;Initiate order fulfilment and monitor billing to ensure information is correct;Manage cancellation notices and input them through the system;Partner with Account Management and legal;Perform order confirmation and review billing cycles with the customer.

In owning Billing Query resolutions, the Client Order Specialist should:

Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;Coordinate with other internal teams where needed, and updates requestor on process of queries;Field client billing queries via phone and email, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

In supporting the Service Team and Business, the Client Order Specialist should:

Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;Partner with service teams on specific client cases to understand client asset portfolio and billing;Be a Subject Matter Expert of other teams supported;

Education:

BA/BS degree in Business, Finance, Communications or related field required.

Experience:

1-2 years of professional experience required. Previous order and billing customer support experience preferred.Customer service experience in a fast-paced environment and strong ability to multi-task.

Knowledge, Skills and Abilities:

Good communication skills both written and oralGood Customer Service skillsIT Literate with familiarity with MS Office (Word, Excel, Outlook) and the ability to learn new systems quicklyFamiliarity with Salesforce is beneficialFamiliarity with a Lead to Cash process is beneficialFamiliarity with Contracts is beneficialExcellent telephone manner essentialAbility to keep accurate recordsPositively motivated individual able to take responsibilityPolite, persistent and patientAbility to work on own initiative, and as part of a teamFlexible approach to working, able to work under pressure.Organized, capable of prioritizing, able to work to agreed deadlinesGood timekeeper       Honest, reliable and committed to the success of Notified Digital Media