Customer Excellence Associate - Social Media (B2B)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Master's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	24000-42000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Long-term validity

#BeMore 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! 

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission? 

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support to the client's B2B customers.Support advertising customers and deliver consultative support.Perform data analysis to improve customer's advertising experience and ensure higher ROI.Gather client and partner feedback to enhance ad products and overall customer experience.

 Who are we looking for?

Completed at least 2 years in college.Must have 6 months B2B experience and 2.5 years of solid customer service or technical support experience in a voice account.With at least 3 years of cumulative BPO experience handling voice, email, and chat.Preferably with online Advertising experience.Strong verbal and written English communication skills.Amenable to work in rotating shifts (morning, mid, & night shifts).Can work in Ortigas Center, Pasig City.

How to Apply?

Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours. 

Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712