Customer Excellence Associate - Social Media (B2B)

Increase the font size  Reduce the font size 2022-09-25 IP Location 菲律宾 72
Industry Category Services Position Customer Service
Recruitment Department Number Of Recruits several
Work Location Metro Manila (NCR) Pasig Nature Of Work Full Time
Gender Requirements Male Marriage Requirement No marital status restrictions
Education Level Master's Degree Work Experience No work experience restrictions
Age Requirement Above 18 years old Salary Package 24000-42000 PHP / Monthly
Updated Date 2022-09-25 Valid Until Long-term validity
Job Description

#BeMore 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! 

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission? 

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support to the client's B2B customers.Support advertising customers and deliver consultative support.Perform data analysis to improve customer's advertising experience and ensure higher ROI.Gather client and partner feedback to enhance ad products and overall customer experience.

 Who are we looking for?

Completed at least 2 years in college.Must have 6 months B2B experience and 2.5 years of solid customer service or technical support experience in a voice account.With at least 3 years of cumulative BPO experience handling voice, email, and chat.Preferably with online Advertising experience.Strong verbal and written English communication skills.Amenable to work in rotating shifts (morning, mid, & night shifts).Can work in Ortigas Center, Pasig City.

How to Apply?

Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours. 

Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712

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