DUTIES AND RESPONSIBILITIES:Order ManagementOrder ProcessingFacilitate prompt processing of rush orders placed thru various orders sources from encoding to invoicing and making sure that these orders are delivered on time following specified cut-off time:Coordinate all sales orders that are on hold requiring PAF and credit approval with Client and MDI Credit Assistant for releasing before specified cut-off time of the same day.Ensure all orders processed through Asia Rx by Clients are properly monitored up to invoicing /dispatching of orders.Monitor status of all orders received and give prompt feedback to concerned personnel.Duplicate Order (DO) ValidationEmail / Call or SMS the customers/Client’s and confirm if duplicate item/s ordered are valid (additional/double)document DO confirmation by recording the Customer Name/PRN who confirmed the order, date /confirm/ied, time confirmed with CSR’s name and signature.Backorders and Cancelled Orders Information DisseminationEnsure prompt dissemination of Backorder and Cancelled Order Reports to all concerned parties thru Email /phone or SMS.Confirm and verify returned invoices and reasons of rejection.Provide daily monitoring delivery report (Specialty Solutions) to all concerned parties thru E-mail by 5PM. Report the number of sales orders processed within the day, which includes the following:Account name and delivery date and timePH01 Sales Order NumberGB Invoice and MDI InvoiceTotal Invoice amountPayment TermsForwarders nameLazada Order processing and SupportFacilitate prompt processing of orders placed thru Lazada/Shopee Seller Center from encoding to ODR creation on specified agreed cut off time.Ensures all pending Lazada/Shopee orders that are on hold requiring credit approval shall be coordinated with On-Line Manager and MDI Credit Assistant for releasing before specified cut-off time of the same day.Ensure to provide Lazada/Shopee daily monitoring delivery and pick-up report to all concerned parties as reference thru E-mail by 6PM, number of Lazada/Shopee sales orders processed within the day, which includes the following:ODR NumberSales Order referencePH01 Sales Order referenceGB and MDI Invoice referenceResponsible for all online PO orders, inquiries, and complaints; responsible in providing timely feedback and proper coordination to online Channel Team.Prepares daily (2) copies of Airway Bill to be attached in the Lazada pouch and (4) copies for Shopee as once orders are ready for dispatch or pick-upLazada and Shopee orders have a corresponding “ready to ship and “arrange pick-up” in Seller Center.Ensures and monitors daily printing of Lazada/Shopee carrier manifest and forwarded to Transport Team on specified Timelines.Filing of Lazada Penalty appeal, damaged returns and claimsCustomer ServiceHandle customer inquiries and complaintsProvide feedback and result of investigation within the required response timelines.Quality and ComplianceEnsure that activities are performed to carry out procedures and activities based on ISO 9001 and ISMS current version in compliance with Regional QA Standards.Ensure that all activities are performed in accordance with the Standard Operating Procedures (SOP) and Work Instructions (WI) as indicated in the Quality Manual.Ensure compliance to Product Vigilance guidelines.Adhere to company rules and regulations at work at all times.Administrative TasksResponsible in monitoring and safekeeping of files. Ensure all documents are properly labeled and filed.Serves as Office supplies inventory controller. Ensure all supplies are properly logged and accounted for.Perform other duties that may be assigned by the superior from time to time.EDUCATION REQUIREDGraduate of any four-year course, AB Mass Communication, BS Commerce from a respectable school or universityLOCATIonWilling to work in Sta. Rosa, LagunaKNOWLEDGE AN SKILLS REQUIREDKnowledge of relevant computer applications including MS OfficeCRM functionality and practicesProblem-solving skillsPhone contact handling and active listening skillsFilling and administrative skillsKnowledgeable in SAPCOMPETENCIES REQUIREDExcellent communication and presentation skills - verbal and writtenCustomer oriented and ability to adapt/respond to different type of charactersKnowledge of customer service principles and practicesInnovationAdaptabilityAnalysis and JudgmentInitiativeResourcefulAbility to multi-task, prioritize and manage time effectivelyQuality and process orientedTeam player
