Customer Support Officer

Highlights

Work from homeFull time employeeDayshift, weekends offHMO coverageGovernment mandated benefits

Responsibilities

As frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, or emailsCreate customer support tickets to track and monitor progress on resolving customer queriesTroubleshoot and handle questions on set-up, configuration, and maintenance; delivery and logisticsRedirect customers to the appropriate agency or department for handlingEscalate customer complaints or issues to the appropriate support teamUpdate records of customer interactionsProvide general customer support as the need arisesEnsure inbound and outbound communication reflects the best of the company

Requirements

Bachelor's degreeMinimum 3 years’ experience in customer or technical support or similar roleFamiliar with Telstra telecommunications services, preferredFamiliar with customer relationship management (CRM) softwareBackground in childcare management/administration a plusLearn new skills quickly with sharp attention to detailWork with minimum supervision and a self-starterExcellent communication skillsExcellent problem-solving skillsWorks well within teamsCan-do attitude with a passion for learning

Twoconnect is an Australian business process outsourcing company focused on providing custom offshore staffing solutions.  We are driven by a culture of professionalism – we will conduct each aspect of our business with the highest level of conduct and customer care.  Our employees are treated in the highest regard with bonus and incentives structures in place to ensure as we grow, so do our staff.