Workforce Analyst (*10K Signing Bonus)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	40000-42000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Valid for a long time

Access this link to apply: https://smrtr.io/8YjYR

What will a normal day look like?

The Workforce Analyst is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Analyst role.

Action new staff requests and induction groupsAction staff changes, including team and employment status changesAction staff termination requestsWork with the Workforce Planner to create accurate rosters that meet the business needsMaintain rosters in line with business and staff requestsProduce highly accurate reports highlighting results across key business drivers, including trends.Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce plannerAnalysis of data and reporting to identify business opportunities and continuous improvementWork with the business to ensure that key tasks performed drive Business SuccessMaintain a high level of professional communications with internal and external stakeholdersAccuracy in all work completedSchedule AdherenceMaintaining a high standard of output while completing tasks within reasonable timeframesTo perform other related tasks as necessary from time to time

What should you expect from us?

Competitive salary packageTEMPORARY Work from home assignment but must be flexible to both on-site and work from home depending on business needsDay & Night shift roster, as requiredHMO coverage with free dependentLife Insurance CoverageAustralian Telco Account with the chance to grow with major partnerships in Australia and in the PhilippinesWe promote within the company! Look no further to take the next step in your careerAwesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!Full time roles available

Qualifications

NICE & Shift Track experience, preferredWell versed in workforce planning methodology.Highly skilled with WFP scheduling software.Demonstrable experience of effectively engaging with the business.Build relationships quickly with key internal and external business partners.Be Proactive versus reactive in anticipating workforce needs.A minimum of 1-2 years' experience in workforce planning related roles with previous experience producing reports and analysing data.Advanced Microsoft Excel skills.Mid level to advanced experience using Microsoft Office software.Must have strong internet connection at home (minimum of at least 15MBPS). A live screenshot of your speed test is requiredMust be willing to work on a day shift (6am to 3pm) roster. However must be amenable to adapt to a rotating roster, including GYMust be willing to work on temporary work from home with potential to be on on-site set up at any time, depending on business needs

Access this link to apply: https://smrtr.io/8YjYR

Additional information

At TSA, the health, safety and well-being of our team is our number one priority!

In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

Check out our social media pages:

TSA Website: https://tsagroup.com.au/

linkedIn: https://www.linkedin.com/company/tsa-group-australia/

Videos to Watch: https://youtu.be/H5bVXh3evAQ

*Terms & Conditions apply

TSA is a privately-owned Australian company that has a diverse workforce of more than 1,500 personnel. TSA has operated for over 17 years in the business and the residential sales and service market, providing a range of outsourced Sales, Service and Back of House channels and facilities for major organizations.TSA manages up to 1 million customer contacts, generates up to 50,000 product sales and process & provision in the vicinity of 60,000 customer transactions per month on the back of multi channel customer engagement with pre and post sales support - both Front of House and Back of House.TSA has continued to achieve an outstanding track record in telesales, sales consultancy and face-to-face selling. Our success has been built on these core principles:Customer experience is paramount.Our teams take pride in exceeding the expectations of your customers.We deliver results.All our sales and service personnel benefit from high standard coaching, with quality assurance provided by dedicated support teams and coaching led by team leaders.Your objectives are our objectives.We have built our business on knowing our clients' people, products, services and philosophies. We understand their priorities.You can rely on us.We have invested heavily in technology to deliver seamless performance. All of our centres across Australia have the IT infrastructure to run in an independent or coordinated mode of operation.Our managers lead by example.We have a strong leadership team with over 100 years of combined executive management team experience in Sales and Business Management.