Order Management Specialist (Remote Work)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

Duties & Responsibilities:

CORE TASKS (ORDER MANAGEMENT)

Order Entry:

Receive customer PO and enter/key in the order details into AFNZ SAP. Ensure that all details are correct/complete such as item code/description/quantity and price and processing it on a timely manner.

For new customers, coordinate creation of new account ins SAP with Sales and Finance Teams

For customers with credit issues, coordinate with Finance Team for possible consideration and collection effort

 Stock Allocation:

Generate and issue Pick Tickets based on the order details and available stocks. Ensure that correct batch numbers are allocated based on FIFO.

Check and advice the customer or sales person for any non-availability.

 Order Amendment:

Make necessary changes and updates to existing sales orders as requested by customer or sales person. Ensure that any changes are communicated beforehand with the warehouse team and should only be done prior to order dispatch and invoice issuance.

Invoicing:

Process invoices based on the pick list provided by the warehouse team. Ensure that the correct batch numbers are assigned and all discounts and applicable charges are applied. Also ensure that shipping details are correctly entered. Send order confirmation email to customer with the packing list and invoice attached.

Returns/Claims:

Process requests for product returns/damage/shortage/quality claims. Ensure that they are coordinated with Sales and Quality Teams and properly documented. Issue credit notes and product replacements based on existing guidelines.

RELATED TASKS

 Marketing Support: Sending out stocks, samples, and giveaways to NZ influencers, promo winners, and others to support the Marketing Team’s programs and campaigns.

Mailbox Management: Monitor the NZ Retail Orders mailbox for new orders and other messages from customers and sales team.

Trello Board: Monitor the Trello board for changes and necessary actions. Update the cards in a timely manner based on changes to the orders.

Statements of Account: Send out statements of account on a monthly basis (Every first week of the month).

Short Shipped Items Report: Generate a weekly report on unserved items. Ensure that the line items are closed in SAP.

Weekly Inventory Consumption Report: Generate weekly retail inventory consumption every end of week.

OTHER TASKS:

Stock Take/Cycle count: Assist the Inventory Management Team in inventory adjustments. Ensure that adjustments are well validated and approved by Supply Chain Manager prior to inventory posting.

Overdue Payments: Assist the credit and sales teams in chasing customer payments.

Job Qualifications:

Must possess a Bachelor's Degree in any courseWith at least 2 years related work experience in Order Management, Invoicing, Order Amendments and ReturnsWith experience in Supply Chain is a plus factorExcellent communication skills in both written and oralCan start immediately

Addiction Foods is an award-winning Singapore-based global consumer goods company specializing in premium pet products. We are commited to building strong brands that meet different nutrional needs of pets around the world, nourishing the bonds between pets and their owners. Today, Addiction offers the widest range of premium proteins in nutrionally-balanced holistic diets with no by-products, fillers, artificial flavoring and preservatives. We believe in creating only natural and wholesome foods with no compromise on quality. We take pride in the way in making the most nutrionally advanced foods, from innovating the use of hypoallergenic proteins to creating Raw Dehydrated Foods unlike any other in the market. We have seen exceptional growth in recent , and currently develop and market our foods to USA, Canada, New Zealand, Singapore, Malaysia, China (Hong Kong) and Taiwan, with exciting expansion plans in the pipeline. For more information, please visit www.addictionfoods,