Hub Supervisor - Marilao

Industry Category	Services	Position	Tech & Helpdesk Support
Recruitment Department		Number Of Recruits	several
Work Location	Bulacan	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

Role scope includes (but not limited) the following:Ensure effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loads.Ensure VOP and AVP Couriers are allocated/assigned the minimum quantity of parcels per VOP and AVP requirements.Facilitate and monitor the parcel sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPI.Supervisor is responsible to monitor the exception parcel segregation by Sorters are performed accurately and completely within allocated timelines and at designated locations.To recall Couriers who has outbounded from Hub, for assignment of parcels found to be invalid exceptions.Facilitate and monitor the validity of inbound exceptions left at Hub floor daily and ensure the event capture process is performed accurately and complete. Return process is completed timely and complete daily.Facilitate and monitor the effective implementation of reattempt follow up activity and updates.Manage the failed delivery storage locations and FIFO implementation for re-attempt parcels daily.Hub Supervisor is responsible to facilitate and monitor the Runsheet creation and handover of physical parcels are recorded accurately and complete.For the Return process, Supervisor is responsible to facilitate and monitor the return process to ensure all cancelled parcels are recorded in LMS accurately and processed timely.Supervisor is responsible to facilitate and monitor the Validation of failed delivery parcels returned by Courier and Runsheet Check-In process is performed accurately and completely.QUALIFICATIONS:At least 3-5 years working experience in Logistics/Hub working environment, working experience in courier working environment would be an advantage .Ability to work early morning shifts.Knowledge and experience with methods for process re-engineering.Ability to analyze data and provide insights from data.Critical thinker and problem-solving skills.Team player.Good time-management skills.Great interpersonal and communciation skills.Degree in Business Administration, Logistics or relevant fields.Willing to be assigned in Marilao

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).