Trade Support Executive

Industry Category	Accounting / Finance	Position	General / Cost Accounting
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Long-term validity

CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers.

Role Responsibilities

Provides first level technical and functional support for FX/Money Market trading applications and/or API’sTroubleshoots customer issues using a wide range of technical skills and appropriate business knowledgeResearches problems thoroughly, test solutions and provide technical or functional recommendations to customers within service timelinesCoordinates with Application, Network, and Development teams to resolve service outages and technical incidentsEnsures end-to-end customer interactions follows risk and compliance guidelines Collaborates with team members to identify opportunities for continuous improvement and increased customer satisfactionAbility to communicate effectively and professionally, both verbally and in writing, with customers and colleagues at all levels of technical and non-technical skill sets.

Desired Skills & Experience on the following areas:

FX Market

Experienced professional and has good understanding of FX MarketKnowledge in FX Buy & Sell, Post Trade, Forward, FX Spots, Option, Jr TraderExperience in supporting and/or using FX trading or high concurrent systemsKnowledge or experience in daily treasury activitiesPossesses strong communication and analytical skillsQuick Learner with strong attention to details and ability to think outside the boxMust have the willingness to learn technical skills

Technical

Experienced professional with deep technical abilitiesWorking knowledge of client/server applications and/or TCP/IP HTTP(S) networksKnowledge on Unix/Linux systems and basic sys-admin abilitiesA good understanding of databases, SQL queries and data schemasFamiliar with Java, Web Html, Javascript and similar technologiesExperience in configuring, supporting, and troubleshooting multi-component applications and APIsExperience in building and debugging software, analyzing application and system log files to identify issuesExperience in supporting and/or using FX trading or high concurrent systemsMust have the willingness to learn FX Market

Qualifications

Bachelor’s Degree in Finance or any Technical studies2 to 4 years of financial experience in foreign exchange/trading or L2 technical backgroundA positive can-do attitude – demonstrates commitment, open-mindedness, and enthusiasmDetail orientated with sound information probing skillsProfessional attitude and proven strong customer service orientationExcellent communication skills, both verbal and writtenWillingness to work in flexible shifts including working on weekends

LSEGLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Data & AnalyticsOur acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in-class analytics that customers expect –driving innovation and growth across global markets.And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more–help to enhance the performance of our customers.FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research.The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarksCapital MarketsWe offer our customers extensive access to capital markets and liquidity across multiple asset classes. We operate a broad range of international equity, fixed income, exchange-traded funds/exchange-traded products and foreign exchange markets. Our Group is home to several capital formation and execution venues: London Stock Exchange, AIM, Turquoise, CurveGlobal, FXall and Tradeweb (through a majority ownership interest).Post TradeWe support our customers’ clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, whilst working with our other divisions to extend this support across the value chain.A leading global clearing house with a strong presence across multiple asset classes, LCH helps financial institutions all over the world use their capital efficiently and manage counterparty risk. We work closely with sell-side clearing members and buy-side clients in conjunction with trading venues globally. UnaVista, a regulated platform that helps customers meet their reporting compliance obligations and reduce operational and regulatory risk through reporting, reference data and analytics solutions, further complements our Post Trade offering.Through a comprehensive suite of trusted financial market infrastructure services –and our open-access model –we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.