CONTRACT MANAGER

Job description

Position Purpose: On-site facility management position with the intention to manage the hard and soft services maintenance programs and staff. To ensure that all FM activities and services are carried out promptly and to Sodexo standards and as per the the contractual agreement, meet administrative requirements and reporting systems

Key Result Areas:

• Achieve all budgets as agreed with the Operations Director

• To manage the operations of the portfolio of contracts

• To establish all the processes and procedures within the Business

• Mentoring of staff

• Introduction of best practices across sites, looking at value add opportunities

• Client retention through customer satisfaction and client relations, using the Client for Life process

• To understand contractual obligations and meet all customer expectations under this agreement

• Adhere to occupational health and safety management regulations by providing site-specific standard operating procedures and ensure all staff follow these procedures thus reducing risk to our employees and our customer's employees

• Provide interpretation of financial reports and manage the account so that we follow all budget plans on a monthly basis

• Be proactive in the recovery of overdue monies owing to Sodexo from its internal and external clients

• Provide leadership and management to site staff, Assistant FM, Contract, Engineering & Managers

• Be proactive in understanding the various clients’ requirements and ensure that this understanding is maintained, acted upon, and developed further where possible

• Ensure that Sodexo FM Services policies regarding Human Resource Management are understood by the management team and complied with

• On a Weekly and Monthly or as needs basis, report to the Operations Director relating to the financial, qualitative, contractual, and personnel matters of your business portfolio

• Manage and mentor and maintain a strong working relationship with the Business Development team for Sodexo, offering assistance wherever and whenever required

• Ensure all areas of income generated are maximized, and all areas of cost and expenses are minimized, wherever possible

• Manage and co-ordinate maintenance team and sub-contractors on site

• Engage and manage suppliers, tradespersons and Sodexo staff that will be required on-site to assess tender submissions on behalf of the client in conjunction with the Manager

• Ensure budgets are adhered to

• Ensure facility preserves high-level maintenance and appearance

• Look for potential new works that may be required on-site

• Provide site-specific standard operating procedures and ensure all staff follows these procedures thus reducing risk to our employees and our customer’s employees

• Understand contractual obligations and meet customer expectations under the agreement

• Manage the account so that we follow all budget plans on a monthly basis• Attend weekly/monthly meetings with client to assess current progress

• Disciplinary procedures conducted in line with Sodexo policy

• Reducing maintenance turnaround periods and downtime of plant and equipment

• Other duties as reasonably requested from time to time authorities:

• Hold signing authorities as per company policy for Operations Manager level.

Key Competencies:

• A proven background in the field of facility management or similar related discipline

• A proven track record in the management and establishment of planned preventative maintenance programs and the management of sub-contractors performance

• Good communication skills and an ability to deal with individuals at all levels of the organization

• Computer literacy, with excellent oral and written communication and presentation skills

• Relevant tertiary qualifications and/or relevant equivalent experience required to provide the outcomes listed above

• A proactive attitude towards looking for value-add opportunities

• Understand contract obligations

• A professional attitude towards communicating with clients

• A high level of presentation, organization, and time management skills

• Preparation of monthly and annual operating expense budgets and monitoring against performance

• Maintenance of a good relationship with the client management and staff.

• Responsible attitude towards the adherence to all Occupational Health and safety condition