Specialist I Order Entry - (22024493)

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including a seamless, high-quality front-to-end support. By joining us as a Specialist 1, Order Entry, you get to echo this promise as Emerson’s frontline representative providing outstanding customer care experience.

In this capacity, you will be given the opportunity to ensure the support team is assisted in Tier 1 escalations while maintaining an excellent resolution rate. Pilot new processes and procedures and suggests modifications to ensure that implementation within the team will be successful. Assists and does backup for all Order Entry Administrator tasks. Creates operational reports for division contact use. Closely monitors and reports trends on assigned general task inbox.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.

IN THIS ROLE YOU WILL:

Complete Order Entry

Validate customer POEnter Data/Order/Items into Business SystemUpdate order/quote records/data/status in Business SystemSubmit Request for Address Book set-upGenerate, Upload and Forward Invoices (Business Systems/Customers)

Manage Record

Log InquiriesRecord New CustomersMonitor incoming emails in common mailboxes.

Mailbox Management

Acknowledge receipt of customer emails/POs/RFQs.Update order/quote record/data/status in Business SystemMonitor incoming emails/orders in common mailboxes.Acknowledge customer emails/POs/RFQs.Allocate Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management)Track and log orders/requests receivedRespond to Level 1 general inquiries and requests received from mailbox and identify need for escalations

Handle Escalation

Escalate requests for model creation to the appropriate support groupEscalate model configuration issues to product configuration solutions teamEscalate requests to Tool Administrator for systems[1]related concernsEscalate commercial inquiries to factory /Escalates pricing issues to appropriate support groupCoordinate with other teams/support to complete the request of customerRespond to Level 1 general inquiries and requests received from mailbox and identify need for escalations

FOR THIS ROLE YOU WILL NEED:

Graduate of any 4-year courseAt least 1.5 years’ experience in related documentation management, data entry and/or data administration support or functionsMS Outlook – MS Office ApplicationsAble to maintain and distribute reports using MS Excel from RAW DataBusiness writing standardsApplicable business processes & system tools - (Oracle, CRM, PNMU, JDE, SharePoint)

WHO YOU ARE:

You have a strong drive for results, action oriented, and exhibits passion and enthusiasm to get things done. With excellent communication skills, you can effectively communicate ideas and influence key stakeholders. You are interpersonal savvy and able to collaborate and effectively work with people across any level.

Our Offer to You:

Make a difference with the work you do

By joining Emerson as a Specialist 1, Order Entry, you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our customers.

Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.

We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Get to Know Us

Find out more by visiting our linkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com

#LI-Hybrid

Are you ready to join a purpose-driven, global technology, software and engineering company?A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Living Our Purpose as One EmersonEvery day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Learn more: https://www.emerson.com/en-us/about-us/living-our-purposeAwards & RecognitionEmerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.2022 Linkedin Top Companies in the PhilippinesDec 2021 to Dec 2022 Great Place to Work Certified™ 2021 GradPhilippines Top 100 Graduate Employers2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality2021 Women Engineer Magazine Top 50 Employers2020 Forbes Best Employers for DiversityLearn more: https://www.emerson.com/en-us/about-us/awards-recognitionBenefits at EmersonThrough our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package.Allowance: food, transportation, clothingNight DifferentialLife InsurancePersonal Accident InsuranceRetirement BenefitPerfect Attendance IncentiveGuaranteed Midyear Pay• Career Development Opportunities – We help team members reach their highest potential with learning programs.• Healthcare – We offer quality healthcare coverage (medical and dental) for our team members.• Paid Leaves – Vacation, Sick, Parental, Bereavement• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.• Safe Working Environment – Safety is a top priority across our global network and workplace.• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up ReimbursementWhether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.Join our team and start your journey today!Visit our career site: emerson.com/en-ph/careers