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Call Center Associate - Individual Retirement Contact Center

2022-09-25 IP Location 菲律宾 127

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Muntinlupa	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	20000-25000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Valid for a long time

Job Description

Call Center Associate - Individual Retirement Contact Center

QUALIFICATIONS:

• Voice work - Customer Service

• 1 Year Customer Service Experience in Banking, Health, or Insurance on a Voice Account

• College Graduate or Undergrad with Voice Account Experience (4-year-course graduate or undergraduate with not less than 6 months of work experience in a call center)

- Basic MS knowledge

- Strong phone and verbal communication skills along with active listening

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

RESPONSIBILITIES:

- Receives inbound calls to provide customer service support to policyholders, agents, 3rd party callers, and new customers

- Conducts research by maximizing all available resources and provides the necessary information in response to queries from callers

- Provides resolutions to caller problems and issues including researching and exploring alternative solutions

- Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope

- Navigates through a computerized data entry system or other relevant applications

- Manages documentation of all call information according to standard operating procedures

- Undertakes all compliance and regulatory training in line with company requirements

- Accountable for keeping up with process-related learnings/training and meet performance standards set by the business

Additional information:

-WFH (Hybrid Set up – nearest location reporting/ once a month RTO / Night shift) (Alabang and Gateway)

-With domain experience in banking/finance/health/insurance

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More>Company Introduction

BRAVISSIMO RESOURCING, INC. (BRISOLUTIONS)Effective People Solutionswww.brisolutions.phOur CompanyBRISOLUTIONS is a professional human resources company providing: Manpower Contracting,HR Consulting, Recruitment Process Outsourcing, Staff Augmentation and Executive Search,Personnel Outsourcing and Placements.Our Management TeamBRISOLUTIONS is being managed and operated hands-on by the seasoned professionals of thehuman resources industry, and finance, audit and accounting practices.Jennifer Gutierrez or Jenny has twelve years of executive management experience andspecializes in Labor Law, Organization Development and all human resources functions. Shepioneered a premier recruitment and consulting company. She has a Finance Diploma at AsianInstitute of Management and has masteral units in Organization Development. She is activemember of the People Management Association of the Philippines (PMAP).Manolito Manalo or Noli has more than twenty two years of professional experience in the areasFinance, Audit, Tax and Accounting which covers a broad range of global and domesticinstitutions, small and medium enterprises and multi-national companies in the public andprivate arena. He is a Philippine Certified Public Accountant and a Chartered BusinessAdministrator of Canada.Our Client Service Team is composed of seasoned senior management consultants andthoroughly trained executive recruitment consultants geared to deliver value to clients.Our ClientsBRISOLUTIONS is proud and happy of its loyal and satisfied clients from different industries likeIT, Construction, Hospitality, BPO, Education, Professional Services, Real Estate, and Pharmaceutical.We have new clients coming from Beverage, Manufacturing, Direct Selling, Multi-Level Marketing, Utilities and Banking Industry.Our AccreditationBRISOLUTIONS is accredited by Department of Labor and Employment and duly registered withSecurities and Exchange Commission, Bureau of Internal Revenue and Government ofMandaluyong City, and has compliant status with Social Security System, Philippine HealthInsurance Corporation and Home Development Mutual Fund or Pag-IBIG.

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