Customer Support Representative (pioneering Premium Gaming Chair Account!)

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX:

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Responsible for daily customer relations of providing unparalleled world-class customer service support to both local and overseas customers.Provide quality customer service, including interacting with customers, answering, and resolving large and complex volumes of pre-sale inquiries and post-sale support inquiries via our communication channels, namely email and live chat.Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.Acquire multiple product knowledge to enhance the ability to understand customer needs across different products and regions, and apply the correct and most effective response and solution to the case.documentation of issues, as well as following up and arrangement of post-sales servicing/replacements required for the customer.Liaise with multiple overseas logistics partners to communicate and resolve issues.Daily ad-hoc tasks. Additional job scopes and responsibilities to be taken on with time, based on strength and performance. 

Who are we looking for?

Must possess at least 1-year BPO experience handling voice, chat or email accounts.Candidates must have completed at least 2 years in college, in any field.Excellent English proficiency both verbal and written.Decisive, action-oriented, results-focused, able to work independently, and able to handle diverse situations. Driven and customer-oriented and has the ability to adapt/respond to different types of characters.Able to communicate effectively on both technical and non-technical topics to customers and team members.Passion for the gaming/ e-sports industry is a plus.

How to Apply?

Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours.

Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712