Customer Service Representative (UK/AU)

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment’s website where you will be required to create a profile and upload a copy of your CV to complete your application.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

We are recruiting for a Customer Service Representative who will be part of our Customer Services Department. The role supports the UK and Australia customers in providing a consistently high standard of service with responsibility in communicating properly written and verbal to maintain good customer relations.

Why should you join Cambridge?

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak.

What can we offer you?

In this role, you will collaborate with colleagues across different areas of the business and branches. It is an opportunity that will enable you to widen your horizon by learning from other cultures.

The role is pivotal to the success of our team in helping the organisation representing the department as the frontline support demonstrating skills to internal and external customers, assisting with public exhibitions or conferences.

On top of these, working with Cambridge will also give you stability. We show our care for our people by allowing them to grow not just professionally but also personally. We promote work-life balance through flexible work schedules, hybrid work arrangements, and generous paid leaves. In addition, you will be entitled to our health care benefits with coverage for dependents, group life insurance, and robust wellbeing programs right on the first day of joining us.

What will you do in this role?

Working under the supervision of the Senior CS Supervisor you will:

Process customer orders in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email.Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.Detailed knowledge of operating appropriate company systems including but not limited to SAP, Zendesk and integrating into daily operations.Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks. Being monitored for quality assurance (phone, email)

What makes you the ideal candidate for this position?

You will be ideal for this part if you have Previous Customer Service or office based experience. You will make a strong candidate if you have the ability to multi-task, adapt to change, follow instructions and work well with others and make decisions.  Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills. In addition, experience, knowledge or expertise in the following would give you an advantage:

Proficiency in outlook and MS OfficeGood time management skills and the ability to prioritize workAttention to detailStrong organizational skills with the ability to multi-taskGood interpersonal skills

We help millions of people worldwide to open opportunities and unlock their potential.We are a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. And that’s why every year we give millions of people the support they need to unlock their potential.From teachers and learners to researchers and academics, we help to build confidence and enable success in more than 170 countries around the world. We give people the opportunity to show what they’ve learnt, we spread knowledge, spark enquiry, and aid understanding.We can achieve this because we are a united, vibrant, and respectful global community of empowered people. A community that embraces change, and continuously focuses on meeting our customers’ needs. One that is flexible, by default. One that gives everyone the support they need to be bold and take ownership. And by collaborating, and carefully listening to our customers and to each other, we’ll keep moving forward, keep innovating, and keep finding better ways of doing things.#WeAreCambridge #PursuingPotentialOfficial Company Websitehttps://www.cambridge.org/Facebook Accounts• Global - https://www.facebook.com/CambPressAssess• Manila - https://www.facebook.com/Cambridge.Manila.PHInstagram Accounts• Global - https://www.instagram.com/CambPressAssess• Manila - https://www.instagram.com/cambridge.manila/