URGENT | Customer Support Specialist | Earn Up to 26K + Instant 1K Gift Check

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	22000-26000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Valid for a long time

At TTEC, we’re all about the Human Experience. Elevated. As a site-based or temporarily working from home Customer Service Representative in Cainta, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customersConduct research to provide answers for customers to resolve their issues

What You Bring to the Role

Completed Senior High School or 2 years in college (old curriculum)Must have at least one (1) or more years of customer service experienceGreat written communication skillsAble to lead by example and effectively work with your team to achieve the program’s overall successResourceful and able to decide on his own by thorough assessment and researching potential solutionsComputer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:Company-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursement

The Equipment You'll Need (Temporary Work from Home set-up)

Have the right connection – a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com)Computer – we’ll supply and deliver at your doorstepMust be able to hard-wire (via ethernet cord) directly into your home modemMust have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.

Your Health Matters (requirements for hired applicants)

Candidates should always have one valid ID and Covid-19 vaccination card available.

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.