Mental Health and Wellness Counsellor

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	Manila City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

about The Role

The PartnerHero Mental Health and Wellness Counsellor will leverage knowledge and professional expertise to support team members’ personal well-being and emotional health. They will differentiate clinical from non-clinical issues and educate team members on resources and support systems that best meet their needs.

This leader will collaborate with PartnerHero leadership in creating programming that will engage content moderators in activities and resilience programming that will enhance their wellness and increase their resiliency. They will also support individuals and teams, developing and maintaining a non-clinical coaching relationship with associates to help them cope with daily job demands. The Counsellor will assist associates in working toward emotional safety and wellness in an environment that promotes individual satisfaction, productivity, and joy.

You'll Be...

Learning each of PartnerHero’s Content Moderation programs, including day-in-the-life shadowing sessions with individuals at all levels of the program Making recommendations to each program’s leaders so that Content Moderation roles and processes can better support the resilience and well-being of personnelReferring PartnerHero associates to internal and external resources to address stress and mental health concerns as neededCollaborating with the People Operations team and Operations Managers on data collection and reporting, as well as, coaching and workshop deliveryDesigning and facilitating wellness sessions, outreaching programs, and activities that support monthly programming and partner objectives for content moderators aimed to reduce burnout and promote resilienceScheduling and conducting regular and consistent 1:1 sessions with content moderators to promote resilience and provide support, guidance on non-clinical issues, and referrals to resources as appropriateAssessing for emergency/crisis needs and ensuring safety planning and proper referral to the appropriate level of careFacilitating monthly training on mental health and resilience topics with frontline Content Moderation associatesDesigning and developing training and workshop curricula in partnership with the Leadership Development team, to include developing best practices, peer support, guides, and multimedia materials that will support trainingDetermining the KPIs and outcome measures for evaluating employee wellbeing and the success of the programCreating internal and external content (eg, blog posts) around learnings from the programPreparing reports for senior leadership on a regular basisAttending meetings with the team and senior leadership regularly

What You Bring To The Table

4-year degree, preferably in Psychology, Social Work, Health and Wellness, or similar tracks3+ years experience in health coaching, non-clinical counseling, or related expertise; certifications are a plusMembership in a relevant professional body, with a code of professional practice and complaints procedures, is a plusExperience developing resilience trainings or programs; for content moderators is highly preferred Familiarity with global cultures; Latin America and the Philippines preferredExperience conducting trainings, group and individual sessions to assess states of well-beingStrong written, verbal, and digital communication skillsHigh regard for confidentiality and sensitive informationDemonstrated ability to work collaboratively with multiple stakeholders to achieve programmatic resultsFlexibility and adaptability to associate and partner Strong organizational and time management skillsUnderstanding of metrics-based work Knowledge of wellness and resilience and experience developing tools and techniques to aid employees in best support practices Flexible work schedule depending on partner needsAvailability to work under a hybrid modality; depending on business needs

Good to have: 

Previous experience working in Content Moderation, similar jobs, or previous experience assisting others in adapting to challenges and promoting change

What We Provide

Preferred Location: Metro Manila, Philippines Competitive compensation based on experienceBenefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but also values inclusion, belonging, and opportunity.