Urgent Hiring! Customer Service Representative for Retail Account - Cubao Site

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	17000-19000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Valid for a long time

What you will be doing:Manage incoming calls from customers.Assess customer’s needs and guide the customer accordingly.Maintains acceptable call lengths while remaining friendly, informative and helpful.Maintains productivity and quality standards.Demonstrates appropriate sense of urgency for customer responses.Escalates customer issues appropriately and correctly.Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.Demonstrates knowledge and use of departmental resources, policies and procedures.What we are looking for:At least 2 years in college or K12 graduate without back subjectsHigh school graduate with minimum of 6 months call center experienceOpen for newbies/freshersBPO experience is a plusWilling to work on siteWilling to work on a flexible shift scheduleSkill Requirements:Able to fluently speak English with a neutral accent.Strong verbal and written communication skills.High level of critical thinking and problem-solving skills.Strong understanding of customer service and delivering good customer experience.What's in it for you?Extensive HMO coverage for you and your dependentsNon-Taxable Allowance on top of your Basic SalaryExcellent Program Incentives based on performanceGroup Life Insurance - We got your back!30 Service Incentive Leaves (Paid Time Off)Fill out the form below and be on our Prio listtinyurl.com/JobstreetPrioApp

Solutions for Global Business NeedsDelivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.Capitalizing on Our Core StrengthsOur singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:INTEGRITY Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.RESPECTTreat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.TRANSPARENCYClear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.EXCELLENCEStrive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.