Customer Service Representative - Financial | No BPO Experience Required | Alabang

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	18000-22000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Valid for a long time

Process Associate – Consumer Credit Cards 

Function: Operations 

Location: Alabang, Muntinlupa, Philippines 

 With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

 Inviting applications for the role of Process Associate, Consumer Credit Cards 

Balances various customer inquiries with their loan accounts & assists the department in the collection of past due front-end accounts. 

Responsibilities: 

Customer Service for American consumer credit card customers Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution. Attentively service the customer’s needs and concerns; demonstrate empathy while improving opportunity to establish rapport with the customer. Displays a “can-do-attitude” at all times to build customer dedication. Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance. Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries. 

Minimum Qualifications: 

18 years of age, at minimum HS Graduate required Must be flexible to work any schedule. Ability to work in a fast-paced and high volume service center. 

Preferred Qualifications: 

Proficient computer skills and attention to detail. Ability to type 30 wpm minimum with 85% accuracy. Excellent English oral and written communication skills - using proper grammar with smooth flow. Displays excellent problem solving and decision-making skills. Ability to multi-task and navigate between multiple chat conversations. Must be able to balance two (2) chats at a time and will operate in a dual monitor environment. Significant months experience in Banking & Financial Services preferred 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, linkedIn, and YouTube. 

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.We have so much in store for you!Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/sThere’s more!!!Genpact also offers trainings and courses to help build your experience, knowledge and skill!Six Sigma Training and CertificationLean Training100++ Genome Training Courses