25k Sign on Bonus - US Account - Customer Service Associate - Novaliches

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	22000-24000 PHP / Monthly
Updated Date	2022-09-25	Valid Until	Long-term validity

At TTEC, we’re all about the Human Experience. Elevated. As a Senior Customer Service Representative in Novaliches, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You’ll

Answer incoming communications from customersConduct research to provide answers for customers to resolve their issues

What You Bring to the Role

One (1) or more years of customer service experience plus some post-secondary educationComfortable with decision making by assessing the situation, researching potential solutions, and making recommendationsA solution-oriented mindset to ensure happy customersYou lead by example and work with your team to contribute to the overall success of your client program

What You Can Expect

Flexible work arrangement where you can work at our accessible office location at the Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Novaliches, Quezon City OR work from home after trainingA Kincentric Best Employer of the Philippines (awarded 3 years in a row) and where employees work with us an average of 4x longer than others in the industry.A diverse, inclusive and community minded organization where your differences are truly valuedBuild Leadership Development program and see for yourself why 70% of our leadership roles are filled from withinAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: P25K* signing bonus plus a P5K* new hire Day 1 Incentives (terms and conditions apply)Company-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursement

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.