Customer Service Representative

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-25	Valid Until	Long-term validity

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!

As part of our continuous growth, we are seeking for a CUSTOMER SERVICE REPRESENTATIVE to join our power team!

DUTIES AND RESPONSIBILITIES

Excellent telephone manner and listening skills.Provide good customers service and best resolution for the customer inquiries.Always deliver professional customer service to customers, especially during any instances of emotional strain.Service all job seeker and employer products sold through our partner Career Centers.Quickly and easily navigate multiple websites and takes initiative to prioritize, manage, and complete projects.Work with the Team Lead on planning on how to meet individual and team metrics.Develop action plans with the Team Lead for escalated issues.Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive respectful manner.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• College Degree preferred or has completed 2 years in college

• Require 2 or more years of relevant work experience

• Experience working in customer service preferred

• Possesses a moderate understanding of general aspects of the job

• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

• Demonstrate ability to learn and understand basic office software applications

• Excellent verbal and written communication, organization and follow up skills

• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

• Ability to work effectively within a fast-paced, deadline-driven environment

• Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information

Good People, Doing Good Things

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!

At Community Brands, a great company awaits you...

Market-Competitive CompensationGenerous Allowances and BenefitsQuarterly Performance BonusFlexible Planned Paid Time OffAnnual Leave Credit ConversionMedical InsuranceDependents' HMO CoverageDental CoverageComprehensive Life InsuranceCasual EnvironmentPurpose Driven CultureWork-life BalancePassionate about Community InvolvementEqual Opportunity Employer

Website: https://www.ymcareers.com/

Established in 1998, YourMembership.com is a software company that helps member-centric organizations around the world provide more value to their members, expand their membership bases, and enhance overall operational efficiencies. YourMembership.com's SaaS-model membership software solution features three integrated components - a complete member website, online community and membership management software - that transform how organizations capture valuable member data and transform that data into actionable information. YourMembership® is now part of Community Brands, the leading provider of cloud-based software to associations, nonprofits, faith-based groups, and K-12 schools. Organizations adopt Community Brands solutions to manage memberships, career centers, learning, accounting, fundraising, donations, admissions, enrollment and events.The YM platform is built on the latest cloud technologies which means you and your members will have access anytime, anywhere and on any device.