2022-09-25
IP Location 菲律宾 142| Industry Category | Sales / Marketing | Position | Digital Marketing |
| Recruitment Department | Number Of Recruits | several | |
| Work Location | All Cities | Nature Of Work | Full Time |
| Gender Requirements | Male | Marriage Requirement | No marital status restrictions |
| Education Level | Open to all levels | Work Experience | No work experience restrictions |
| Age Requirement | Above 18 years old | Salary Package | 30000-35000 PHP / Monthly |
| Updated Date | 2022-09-25 | Valid Until | Long-term validity |
Senior Quality Associate - Social Media
Requirements & Qualifications:
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.
• Willing to work onsite; at Taguig
Duties & Responsibilities:
• Monitors all interactions and ensures accuracy of the same with on-time/immediate feedback to the floor
• Coordinates and facilitates call calibration/training sessions for call center staff
• Publishes quality trends, feedback and improvement / enhancement reports
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance
• Contribute to the development of the short- and long-term goals of the process
• Ensure quality, NPS and CSAT targets are met at all times
• Drive first call resolution and quality initiatives in the program
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