Team Leader, Dispute Resolution

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Valid for a long time

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

Meaningful and Fulfilling WorkPeople-focused ValuesGlobal Talent CenterRecharge Your Potential

Responsibilities:

As the Team Leader, Dispute Resolution, you will be entirely responsible to ensure that appropriate and relevant actions are taken, and gain timely resolution of disputes, whether for a Product or Service-related invoices. Team Leaders are expected to manage his/her teams’ performance in managing disputes, identify recurring issues and work with relevant line leaders and/or stakeholders to address root-cause and prevent the same issues from recurring.

Handle escalations when there are issues or disputes that requires further investigation and collaboration with other departmentPrepare account reconciliation (when needed).Ability to identify which disputes are valid and requires immediate resolution, and which disputes remains “collectable” and provide reasons and/or justifications and relay these back to Collections Team and/or customers (internal and external)evaluates individual performance and conducts performance discussions to keep everyone on trackPerforms regular coaching to enhance the performance of staff and encourage participation in decision making.Adheres to the regularization, performance appraisal, semi-annual performance review, rewards and recognition and other people related policies and guidelinesUnderstands and seeks critical information and data needed by the teamCommunicates policies, programs and decisions that affect employeesUses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and othersGenerates reports based on team deliverables and present to management and counterpartsEscalates specific issues and provides recommendation to customers (internal and external) to address themAssists direct reports in resolution of escalations on the area of specific support

Requirements:

5 years work experience in Customer Service and/or Accounts Receivables, at least 3 years in Accounts Receivable with high exposure and experience in dispute management.Strong communication and interpersonal skillsStrong analytical and problem-solving skills and keen attention to detailMust have positive attitude and focus on customer-service.Can lead a medium-size team in dispute resolution, bring everyone together towards achieving goals and metricsHighly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressureProven proficiency in use of MS Office Software – Word, Excel, PowerPoint, Power BI- is a plus, and reporting preparation or consolidationExpert in the use of CPQ, Oracle, Partnerweb, Getpaid, and other relevant business tools related in investigating disputes, or issues as raised by customers and/or the Collection TeamInternal business Tools essential in investigating of issuesAbility to set priorities/initiatives to complete daily work and guide junior collectors.Ability to handle large volume of email communications and phone calls.

Vertiv brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.