Operations Manager | B2B Sales (Quotations and Pricing Campaign)

OVERVIEW

The Manager, Quote Desk has the primary responsibility of supporting the Quote Desk team to ensure the team hits their collective projected goals monthly, quarterly, and annually. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis, identifying and hiring new team members, and assistance with day-to-day issue resolution.

Essential Duties and Responsibilities:

·       Daily management and support of all Quote Desk colleagues, in accordance with expectations set forth by the

·       VP of Global Sales Operations

·      Assisting team in resolution of reported issues as they arise

·      Handling of quote escalations as they relate to the Sales Organization

·      Forecasting and reporting Overage and True-Up numbers and other team metrics to the VP of Global Sales

·       Operations

·      Ability to coordinate with the right teams for approvals and escalations (discounts, MRR reductions, etc.)

·      Recruiting, interviewing, hiring, and onboarding of new Quote Desk colleagues

·      ongoing sales coaching, training, and education of current Quote Desk colleagues

·      Development and maintenance of playbook/procedures for the processes managed by this team (Overages,

·       True Ups, etc) as well as necessary training programs to ensure compliance with standard processes

·      Facilitate ongoing process training of entire team to ensure consistent level of process knowledge is attained

·       by all members of the team

·      Meeting with other departments to create/change process/policy to improve efficiency

·       Knowledge, Skills, and/or Abilities Required:

·       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

·       The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

·       accommodations may be made to enable individuals with disabilities to perform the essential functions.

·      Organized, detail oriented and self-motivated

·      Ability to creatively solve problems and think outside of the box

·      Experience in forecasting sales numbers

·      Deep understanding of the ConnectWise organization and Salesforce CPQ

·      Strong computer skills, including the ability to effectively communicate through phone and email is required

·      Experience with Microsoft Office applications

QUALIFICATIONS:

·       Bachelor’s Degree preferred

·       2-3 years working experience in the related field

·       Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment

·       Accuracy and attention to detail

·       Interpersonal skills

·       Teamworking skills

·       Results driven

·       Highly organized

·       Focus on great internal and external customer service

·       Ability to manage multiple projects in multiple functional areas simultaneously

·       Flexibility and adaptability to adjust to changing project needs in evolving situations

·       Independently exercise excellent judgment, discretion and sound reasoning in making important decisions

·       Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

·       Excellent professional communication skills required, both verbal and written

·       Must be able to interface with Stakeholders and consistently exude a pleasant, polished, and professional image

·       Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner

·       Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor

·       Must demonstrate excellent interpersonal skills and a strong customer service acumen

·       Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency

·       Required to interact effectively and efficiently with all levels of employees

·       Flexibility for overtime