Job Description
· Customize and deliver high-impact client solutions by bringing together offerings with a clear understanding of the client problem statement
· Support in the development of offerings, sales materials, and tools
· Own stakeholder relationships together with the client services team
· Develop personal capability in solution design, proposals, and presentations
· Support stakeholders in growing the business
· Collaborate with local and global COE and Technology Innovation Team in delivering bespoke proposals and solutions to clients
· Exercising project management/account management capabilities through documentation of meetings, weekly project status reports, and relationship building with distribution partners & internal counterparts
· Understand Client requirements for a project
· Execution and implementation of complex and comprehensive network solution projects for a line of client processes
· Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to TP PH while reducing transition costs and timelines
· Drive the culture of data-driven decision-making environment
Required Skills
· Bachelor’s degree graduate in Communications, Marketing, or any Information Technology related courses.
· 3-5 years of prior experience of working in consulting, digital technology, proposal building, client presentations, continuous improvement, and project management
· Conversant in digital technology concepts, Six Sigma concepts, tools, and techniques
· Prior experience with BPO industry
· Proficient in Office O365 tools; advanced knowledge in PowerPoint and Visio
ABOUT TELEPERFORMANCETeleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.For further information, visit the Teleperformance website at teleperformance.ph
2022-09-24
IP Location 菲律宾 156