E-Commerce Sales Concierge

Industry Category	Sales / Marketing	Position	E-commerce
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-24	Valid Until	Valid for a long time

Sales

Proactively approach online MCI's clients to establish real needs, understand the client and their requirements, and interest them in Smeg products;Provide advice and product information to MCI clients as appropriate, outlining features and benefits;Build and maintain new and existing customer relationships;Perform the necessary processes, procedures and verbal dialogues to effectively communicate offers and cross sell an expansive set of products and services to new and existing customers;Achieve or exceed decided sales targets;

Concierge

Answers customer inquiries via the online channel, official email, and social media platforms (such as shipping status, order status, payments, product info etc.);Ensures that customers will be informed of orders with out-of-stock items to suggest replacement or process cancellation;Process resolution of order disputes, returns, exchanges together with the Ecommerce Manager;Forward service concerns to the dedicated service concierge or service team;

Job Qualifications

Bachelor’s degree or equivalent experience;Previous relevant three (3) years of experience in retail/accounts management/customer service/hotel-front desk management/ hospitality or airline industry;Consistently demonstrates clear and concise written and verbal communication skills;Proficient computer and technology skills;Demonstrated sales skills;Effective problem-solving and negotiation skills;Demonstrated influencing and relationship management skills;Willing to work in a shifting schedule and holidays;Willing to be in a hybrid (on-site and work-from-home) work setting;

We are looking for individuals...

with a Go-getter personality;who are Team player;who are Goal-oriented and with ambition to be part of a growing company!

Employee Benefits (upon regularization): HMO and Life Insurance!