Community and Social Media Manager [Hybrid Work Arrangement]

We are in need of a ROCK STAR Community and SocMed Manager!

ROLE: Community and Social Media Manager

DEPARTMENT: Marketing

REPORTS TO: Head of Marketing, APAC

GENERAL RESPONSIBILITY

As the Community Manager, you are the custodian of ALL IMAA’s Digital Properties. You are responsible for the overall management of all the Digital Properties of IMAA and its sub-brands, including but not limited to: Website, Social Media Accounts, online Reviews, and Community Groups and Forums.

As the Community Manager, you also serve as Customer Support in the Client’s stead, ensuring that you deal with Client’s audience and customers with professionalism and tact at par with Client’s guidelines and recommendations and befitting the intended audience and customers.

MAIN DUTIES & RESPONSIBILITIES

1) Social Media Management, including but not limited to:

a) Management of assigned Social Media Channels and Social Media Content, including preparation of Content Calendar and SocMed Ads;

b) Ideation, and Possible Creation and Production of Social Media Content;

c) Scheduling and Monitoring of Social Media Posts;

d) Preparing Month-End Reports for Management in relation to the assigned Social Media Channels and Digital Properties;

2) Community Management, including but not limited to:

a) Answering and Replying to Comments on assigned Social Media Channels;

b) Answering and Replying to Direct Messages (DMs), Personal Messages (PMs) to assigned Social Media Channels and Accounts, in a timely fashion and in accordance with the rules and guidelines set forth by the Client, Brand or Management;

c) Recommending, Preparing, and Adhering to Standard Operating Procedures and Conversation scripts/ Responses as dictated by the needs, rules, and guidelines set forth by Management or the Brand;

d) Identifying, Acclimating, Participating, and Engaging with Communities and Groups directly or indirectly related to the assigned Social Media Channels;

e) Preparing Month-End Reports on Community Activity and Customer Support;

3) Marketing Support, including but not limited to:

a) Providing Recommendations on Social Media Content, Platforms, and Content Strategies;

b) Coordinating with and Monitoring of Influencers, Content Creators, and Partners;

c) Identifying Content and Platform opportunities for IMAA or its Sub-Brands;

d) Identifying, Recommending, Planning, and Production of Agile Content--or Content that is not part of the original scope of plan but would be beneficial to IMAA or its Sub-Brands;

e) Ensuring that all the efforts on Social Media and Digital Channels are aligned with IMAA and its the Sub Brands.

REQUIREMENTS & CHARACTERISTICS

1. Must be a graduate of Communications, Marketing, Business Management and any related course

2. Must be fluent in English

3. Must be amenable to a Hybrid work arrangement, both remote and on-site

4. Must have experience in handling Social Media Pages and Groups

5. Must be meticulous and have attention to detail

6. Can work with minimal supervision

7. Can work under pressure

8. Familiarity with online productivity tools (such as Slack, Discord, Trello, Asana, etc) a huge plus