Virtual Key Accounts Manager

Industry Category	Sales / Marketing	Position	E-commerce
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	40000-80000 PHP / Monthly
Updated Date	2022-09-24	Valid Until	Long-term validity

Job Description

The Virtual Key Account Manager (VKAM) position drives the overall growth of his/her assigned sellers. He/she will be responsible for Seller Engagement, Assortment Expansion, Account Management, Sales Analysis and be heavily involved in seller operations.

Operational Excellence

• Coordinate with the Operations team on overall platform engagement, to grow sellers’ business and ensure smooth operations

• Collaborate with other functional departments such as Customer Service Strategy, Analytics, Marketing, Sales, and Assortment

• Collaborate with Category Managers and Key Account Managers to effectively execute business strategy and eventually drive sales growth.

Job Requirements

·        Bachelor's/College Degree

·        Fluent in both Mandarin (Required) and English language, able to translate business strategy and engage Mandarin and Filipino-Chinese speaking sellers, both through writing and over the phone

·        Can easily build rapport and establish good working relationships with accounts

·        Flexible, adaptive, and versatile. Needs to be able to work with many stakeholders and different teams

·        Problem-solving skills, dissect and determine root causes of seller problems, and communicate possible solutions for sellers

·        The individual should have a proven track record of successful negotiations and relationship management (both internal and external).

·        Experience in a Customer Support/Sales environment

·        Eager to learn, and the definition of "coachable"

Vast Experience in Email/Chat Support

Research-oriented and Process-OrientedCan work with minimal supervisionAbove Average MS Excel, Word, and PowerPoint Skills

Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work.  We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.