After Sales Warranty & Audit Specialist

Job Requirements:

Bachelor’s degree in business / finance/ accountancy / engineering or other related coursesMinimum of 5 years related work experience in warranty, audit, or financial reportingPreferably with SAP experience / exposureMust be customer service oriented, data driven and have strong analytical skillsMust be familiar on how to make presentations and use MS Excel (pivot, vlookup, etc.) 

Job Description

Identify an issue by analyzing approved service cases.Examine whether claim data is reasonable. If the case meets the standard, approve it. Separate exceptional cases.Examine whether a new customer’s contracted cost for each product is appropriate.Manage a customer’s claim and payment status. Discuss and resolve with relevant departments when issues happen.Calculate and manage service costs paid to a customer and analyze data to establish an improvement measure.Find out if there is something wrong with the approval logic.Execute audit on partner operations and suspicious claimsWeekly, Monthly reporting of audit findings, warranty closingManage KPI through regular reporting, identifying trends, and execute actions for improvement if needed

Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.Solutions founded on QualityWith Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.