UX Manager

Guides the design of new digital user experiences and enhancements

to existing digital experiences, managing project deliverables and

serving as the key day-to-day client contact for design

Draws from customer insights and business objectives to inform the

design direction of digital products, leading the production of complex

wireframes and prototypes to enhance the level of engagement and

satisfaction that a user derives from the product

Responsibilities

Manages client and project expectations and schedules, serving as the

key day-to-day client contact for design and leader of internal project

teams

Oversees medium/large engagements of cross-functional teams,

managing and reviewing project deliverables, ensuring that the voice

of the client is integrated into the team’s delivery approach

Manages and grows Digital reports including UX Designer and Visual

Designer reports

Generates and evaluates design concepts, assists with primary

research and collaborates on research plans, leveraging advanced

technical knowledge

May manage and grow direct reports by providing guidance and advice

and may take an active role in mentoring others within and across

disciplines

Designs and facilitates team and client workshops, project phase and

client goals

Anticipates future project demands, identifies potential business

opportunities on existing projects and scopes, plans and supports new

business efforts, actively contributing to the sales process

Technical Skills & Knowledge

Strong knowledge of UX design: Wireframes, InformationArchitecture, UsabilityMaintains a deep understanding of Sketch, Invision, Adobe SuiteDemonstrates a depth of technical knowledge in discipline throughinternal and external projects

Skills and Capabilities

Storytelling and Presentation Skills: Good UX designers are also good

storytellers, through storytelling we get persuasion, problem framing,

strategy and vision. The story is a culmination of many inputs that turns into

the right approach to the problem.

Research: This is a quality that drives inquisitive thinking, exploration,

investigation and learning through observation, UX design is not about

designing screens. It’s about defining the ways in which humans relate to and

interact with the world, how they navigate space. Curiosity helps you

understand how to change and improve the world.

Visualization Skills: How to visualize real data and real information in a way

that is functional and easy on the eye. After all, much of the job is about

choosing what information is technically needed and valuable to the user in

question.

Ability to Hear and Accept Feedback: Getting feedback early and often will

help provide early validation points to a design, thus creating a more efficient

design process and a better product. Hearing deeply critical and passionate

customer feedback will only broaden the lens to design with empathy.

Collaboration: UX is a collaborative engagement, therefore the collaboration

is a must with stake holders, teams, designers